Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-The fact that Jasmine is recognized for her product knowledge and customer service skills it would be accurate to say that she possess ____________ power.

Question

Quizplus · Accepted Answer

Jasmine's recognized expertise in her field gives her expert power, which is based on the knowledge and skills a person possesses. While she may struggle with getting others to do what she wants, her expert power can still be valuable in advising and guiding others in making decisions related to the store's products and customer service. It may also be helpful for her to work on developing her interpersonal skills and leadership abilities to better influence others.

Kenny's Hardware Store Jasmine Is a 30-Year-Old Assistant Manager at Kenny's Hardware Store