Carlaura's Creamery
Laura Brooke, CEO of Carlaura's Creamery is considering restructuring the creamery, expanding the number of fat free alternatives and changing departments. The employees are comfortable with the current structure, which has been in place for the past 16 years. She believes that the current department structure has created a very cohesive group, which has an adverse impact on efficiency and productivity. How can Laura overcome employee resistance?
-Refer to Carlaura's Creamery. If Laura selectively withholds or dispenses information, and consciously arranges events to increase the chance that the structure change will be successful, she is using the _________ strategy to overcome resistance to change.

Question

Quizplus · Accepted Answer

Laura is using the manipulation strategy to overcome resistance to change by selectively withholding or dispensing information and arranging events to increase the chance of success. This strategy involves subtle tactics such as framing information in a positive light, creating small wins to build momentum, and strategically involving key individuals in the change process. While coercion involves the use of threats and punishments to force compliance, and education and communication involves providing information and rationale for the change, manipulation can be a more effective approach when dealing with resistant employees in a cohesive group. However, it is important for Laura to use this strategy ethically and transparently, and to communicate honestly and openly with her employees throughout the process.

Carlaura's Creamery Laura Brooke, CEO of Carlaura's Creamery Is Considering Restructuring the Restructuring