Question 1

Traci is enrolled in an online higher education program. Traci receives a series of assignments that need to be completed in a fixed time frame. A system exists that allows Traci to communicate with her professor and classmates. Traci is most likely enrolled in a(n) ________.
A) hybrid program
B) asynchronous learning program
C) online synchronized study program
D) cyber program

Accepted Answer

B) With asynchronous learning, students have a series of assignments that need to be completed in a certain time frame. Online synchronized study offers students the choice of studying through an online portal system; however, the student is expected to appear for most classes on a real-time schedule. Hybrid programs permit students to take some classes online and some in a traditional university setting.

Question 2

All of the following are characteristics of community colleges EXCEPT ________.
A) offering associate-degree programs
B) requiring corporate scholarships
C) providing vocational training
D) receiving public funding

Accepted Answer

B) Community colleges are publicly funded higher education establishments that deliver vocational training and associate-degree programs. Some employers have discovered that community colleges can provide certain types of training better and more cost effectively than the company can. Community colleges are fairly inexpensive and do not require scholarships.

Question 3

Historically, what has been the primary delivery system for training professional, technical, and management employees?
A) community colleges
B) corporate universities
C) universities and colleges
D) vestibule systems

Accepted Answer

C) For decades, colleges and universities have been the primary delivery system for training professional, technical, and management employees. Many public and private colleges and universities are taking similar approaches to training and education as have the corporate universities.

Question 4

Janice, a supervisor in a major department store, is considering enrolling at the University of Phoenix to earn an MBA after researching other online higher education programs. Which of the following is Janice LEAST likely to experience if she enrolls at the University of Phoenix?
A) variety of learning opportunities
B) simplified coursework
C) cost and time savings
D) flexible scheduling

Accepted Answer

B) Online higher education allows employees to attend class at lunchtime, during the day, or in the evening. It also saves employees time because it reduces their need to commute to school. It increases the range of learning opportunities for employees and increases employee satisfaction. Although online degrees were once suspected of lacking the academic rigor provided in a traditional classroom, many say that online courses are now more difficult than traditional lecture courses.

Question 5

According to recent studies, all of the following are skills that top leaders in organizations need to improve EXCEPT ________.
A) developing strategic plans
B) encouraging individuality
C) motivating employees
D) thinking creatively

Accepted Answer

B) A recent study found that almost 70 percent of companies believe that senior executives need to improve their leadership skills. More than half of companies reported their top leaders needing to also improve their strategic planning skills. Several other skills that leaders need are encouraging teamwork, motivating people, and creativity.

Question 6

Which T&D delivery system utilizes devices or programs to replicate actual job demands?
A) in-basket training centers
B) corporate universities
C) vestibule systems
D) simulators

Accepted Answer

D) Simulators are a T&D delivery system comprised of devices or programs that replicate actual job demands. A vestibule system trains workers away from the production site on equipment that closely resembles equipment actually used on the job rather than on software programs or computerized devices.

Question 7

Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program is Steve most likely enrolled?
A) hybrid programs
B) cyber programs
C) online synchronized study
D) asynchronous learning

Accepted Answer

C) Online synchronized study offers students the choice of studying through an online portal system; however, the student is expected to appear for most classes on a real-time schedule. Hybrid programs permit students to take some classes online and some in a traditional university setting. With asynchronous learning, students have a series of assignments that need to be completed in a certain time frame.

Question 8

Which of the following is an approach to advising, coaching, and nurturing, for creating a practical relationship to enhance individual career, personal, and professional growth and development?
A) succession planning
B) strategic planning
C) mentoring
D) training

Accepted Answer

C) Mentoring is an approach to advising, coaching, and nurturing, for creating a practical relationship to enhance individual career, personal, and professional growth and development. Mentors may be anywhere in the organization or even in another firm. For years, mentoring has repeatedly been shown to be the most important factor influencing careers.

Question 9

When the vestibule delivery system is used, where does it typically take place?
A) at a video media center
B) on the manufacturing line
C) outside of the production area
D) at a university science laboratory

Accepted Answer

C) Vestibule system is a T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job. For example, a group of lathes may be located in a training center where the trainees receive instruction in their use.

Question 10

As managers reach higher levels in the organization, it is not so much their ________ skills that that they need, but their ________ skills and their business knowledge.
A) interpersonal; technical
B) communication; financial
C) organizational; observation
D) technical; interpersonal

Accepted Answer

D) In higher levels of the organization, managers need to hone their interpersonal skills and business knowledge more than their technical skills. A firm's future lies largely in the hands of its managers. Therefore, it is imperative that managers keep up with the latest developments in their respective fields and, at the same time, manage an ever-changing workforce operating in a dynamic environment.

Question 11

The Small Business Administration sponsors ________, which provides free and confidential counseling, mentoring, and advice to small business owners nationwide via its network of retired business executives, leaders, and volunteers.
A) SCORE
B) SBCA
C) SBDC
D) ASTD

Accepted Answer

A) SCORE is sponsored by the SBA. It provides free and confidential counseling, mentoring and advice to small business owners nationwide via its network of more than 12,400 retired business executives, leaders and volunteers.

Question 12

Ramon is enrolled in a formal degree program that is delivered entirely through the Internet. Which term best describes Ramon's degree program?
A) webinar
B) simulator
C) network career site
D) online higher education

Accepted Answer

D) A form of online e-learning that has increased substantially in recent years, is the use of online higher education. Online higher education, such as through the University of Phoenix, provides formal educational opportunities including degree and training programs that are delivered, either entirely or partially, via the Internet.

Question 13

Regarding online higher education, all of the following EXCEPT ________ are True.
A) skepticism regarding the quality of online degrees is at an all-time high
B) employees can attend class at lunchtime, during the day, or in the evening
C) it saves employees time because they don't have to commute to school
D) it increases the range of learning opportunities for employees

Accepted Answer

A) Skepticism regarding the quality of online degrees appears to be fading. John Challenger, chief executive of outplacement firm Challenger, Gray & Christmas, agrees. "We did once have a clear line between online and brick-and-mortar degrees, but that's changing," he says. "Hiring managers are catching up."

Question 14

The example of Hamburger University was used in your text as an example of what type of T&D delivery system?
A) corporate university
B) community colleges
C) online higher education
D) vestibule system

Accepted Answer

A) A T&D delivery system provided under the umbrella of the organization is referred to as a corporate university. Hamburger University is the corporate university offered by McDonald's.

Question 15

Lizzie is enrolled in an online higher education program. She may take some classes online and some in a traditional university setting. In which type of program is Lizzie most likely enrolled?
A) virtual instruction program
B) online synchronized study
C) asynchronous learning
D) hybrid program

Accepted Answer

D) Hybrid programs permit students to take some classes online and some in a traditional university setting. Online synchronized study offers students the choice of studying through an online portal system; however, the student is expected to appear for most classes on a real-time schedule. With asynchronous learning, students have a series of assignments that need to be completed in a certain time frame.

Question 16

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.
A) vestibule system
B) role playing method
C) succession planning system
D) behavior modeling program

Accepted Answer

A) Vestibule system is a T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job. For example, a group of lathes may be located in a training center where the trainees receive instruction in their use.

Question 17

What is the main advantage of using the vestibule system for training and development?
A) models employee behavior
B) reduces employee pressure
C) builds employee teamwork skills
D) allows employees scheduling flexibility

Accepted Answer

B) A primary advantage of the vestibule system is that it removes the employee from the pressure of having to produce while learning. The emphasis is focused on learning the skills required by the job.

Question 18

What concept consists of all learning experiences resulting in an upgrading of skills and knowledge required in current and future managerial positions?
A) reinforcement development
B) management development
C) organizational development
D) behavioral development

Accepted Answer

B) Management development consists of all learning experiences provided by an organization resulting in upgrading skills and knowledge required in current and future managerial. In today's rapidly changing business environment, it is extremely important to provide development opportunities for a firm's management group.

Question 19

For most firms, what is the primary reason for establishing corporate universities?
A) aligning with educational institutions
B) creating organizational change
C) providing e-learning for expatriates
D) offering degrees to employees

Accepted Answer

B) The corporate T&D institution focus is on creating organizational change that involves areas such as company training, employee development, and adult learning. It aims to achieve its goals by conducting activities that foster individual and organizational learning and knowledge.

Question 20

A key element of success in online higher education is ________.
A) a high score on the Graduate Record Exam
B) government scholarships
C) a brand new computer
D) discipline

Accepted Answer

D) Online higher education is not for everyone and the key to success is discipline. Jeff Seaman of Babson Survey Research Group said, "You need discipline. Otherwise, the 'anytime, anywhere' aspect frees you to put off the work."

Quiz 7: Training and Development

Traci is enrolled in an online higher education program. Traci receives a series of assignments that need to be completed in a fixed time frame. A system exists that allows Traci to communicate with her professor and classmates. Traci is most likely enrolled in a(n) ________.

All of the following are characteristics of community colleges EXCEPT ________.

Historically, what has been the primary delivery system for training professional, technical, and management employees?

Janice, a supervisor in a major department store, is considering enrolling at the University of Phoenix to earn an MBA after researching other online higher education programs. Which of the following is Janice LEAST likely to experience if she enrolls at the University of Phoenix?

According to recent studies, all of the following are skills that top leaders in organizations need to improve EXCEPT ________.

Which T&D delivery system utilizes devices or programs to replicate actual job demands?

Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program is Steve most likely enrolled?

Which of the following is an approach to advising, coaching, and nurturing, for creating a practical relationship to enhance individual career, personal, and professional growth and development?

When the vestibule delivery system is used, where does it typically take place?

As managers reach higher levels in the organization, it is not so much their skills that that they need, but their skills and their business knowledge.

The Small Business Administration sponsors ________, which provides free and confidential counseling, mentoring, and advice to small business owners nationwide via its network of retired business executives, leaders, and volunteers.

Ramon is enrolled in a formal degree program that is delivered entirely through the Internet. Which term best describes Ramon's degree program?

Regarding online higher education, all of the following EXCEPT ________ are True.

The example of Hamburger University was used in your text as an example of what type of T&D delivery system?

Lizzie is enrolled in an online higher education program. She may take some classes online and some in a traditional university setting. In which type of program is Lizzie most likely enrolled?

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.

What is the main advantage of using the vestibule system for training and development?

What concept consists of all learning experiences resulting in an upgrading of skills and knowledge required in current and future managerial positions?

For most firms, what is the primary reason for establishing corporate universities?

A key element of success in online higher education is ________.