Question 1

Giving a worker a larger portion of the total task is known as job:
A) expansion.
B) enrichment.
C) enlargement.
D) rotation.
E) elimination.

Accepted Answer

Job enlargement involves increasing the scope of a job through extending the range of its job duties and responsibilities generally within the same level and periphery. This contrasts with job enrichment which involves adding layers of more meaningful tasks and duties to make the position more rewarding.

Question 2

Work sampling provides a detailed elemental breakdown of a task for purposes of establishing reliable time standards.

Accepted Answer

Work sampling is used to estimate the proportion of time spent on different activities, but it does not provide a detailed elemental breakdown of a task. Time and motion studies are used for establishing detailed and reliable time standards.

Question 3

A worker-machine chart can help identify nonproductive parts of a process.

Accepted Answer

The answer of A worker-machine chart can help identify nonproductive...

Question 4

Asking a group of employees at a particular level to take on more responsibility is a form of ___________ loading, also known as job __________.
A) horizontal; enlargement
B) horizontal; rotation
C) vertical; rotation
D) vertical; enrichment
E) horizontal; enrichment

Accepted Answer

Asking employees at a particular level to take on more responsibility is a form of vertical loading, which involves giving employees higher-level tasks or decision-making authority. This is also known as job enrichment, as it aims to make the job more fulfilling and challenging. Horizontal loading, on the other hand, involves adding more tasks at the same level of responsibility, while rotation involves moving employees between different jobs or functions.

Question 5

A worker-machine chart can be used to determine how many machines an operator can manage.

Accepted Answer

A worker-machine chart is a tool used to analyze the productivity of operators and machines. It helps in determining the number of machines that an operator can manage efficiently. Therefore, the statement is true.

Question 6

Work sampling provides both quick and accurate estimates of activity times.

Accepted Answer

The answer of Work sampling provides both quick and accurate...

Question 7

Methods analysis is particularly valuable when it is used on jobs that:
A) I, II, III, and IV
B) I, II, and IV only
C) II and III only
D) II and IV only
E) I and III only

Accepted Answer

Methods analysis is most valuable for jobs that involve repetitive tasks or routines that can be standardized, that require a certain level of skill or expertise, and that may be subject to improvement through streamlining or reengineering. Therefore, choices I and IV are appropriate for methods analysis. However, jobs that involve creative or non-routine tasks, such as those in choice III, may not be suitable for methods analysis as their outcomes may not be easily quantifiable or subject to standardization.

Question 8

A major advantage of job specialization in business is increased:
A) motivation.
B) opportunity for advancement.
C) opportunity for self-fulfillment.
D) productivity.
E) job enrichment.

Accepted Answer

Specialization allows employees to focus on a specific task or set of tasks, leading to increased efficiency and productivity as they become more skilled in their area of specialization.

Question 9

Which of the following is not generally considered an advantage of specialization?
A) high productivity
B) low wage costs
C) ease of training employees
D) monotonous work
E) All are advantages

Accepted Answer

Monotonous work is not generally considered an advantage of specialization as it can lead to boredom, low job satisfaction, and potential burnout for employees. The other options are all advantages of specialization, such as high productivity due to specialized skills and equipment, low wage costs due to efficiency, and ease of training employees since they only need to learn specific tasks.

Question 10

Increasing compensation is always the best way to improve worker satisfaction.

Accepted Answer

While compensation is certainly an important factor in worker satisfaction, research has shown that other factors such as opportunities for growth and development, work-life balance, and a positive work culture can be just as important, if not more so, in creating a satisfied and motivated workforce.

Question 11

A behavioral approach to job design in which workers periodically exchange jobs is known as:
A) specialization.
B) ergonomics.
C) job rotation.
D) job enlargement.
E) job enrichment.

Accepted Answer

The behavioral approach to job design in which workers periodically exchange jobs is known as job rotation. This approach helps prevent boredom and monotony by providing workers with a variety of tasks and experiences.

Question 12

Output-based systems compensate employees according to the amount of output they produce, thereby tying pay directly to performance.

Accepted Answer

Output-based systems do indeed tie an employee's compensation directly to their performance based on the amount of output they produce.

Question 13

Process chart symbols do not include:
A) delay.
B) inspection.
C) operation.
D) rejection.
E) storage.

Accepted Answer

The process chart symbols typically include delay, inspection, operation, and storage, but do not include rejection. Rejection is typically indicated through notes or annotations on the process chart.

Question 14

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.
A) alteration
B) expansion
C) enrichment
D) enlargement
E) rotation

Accepted Answer

Job rotation involves moving employees from one job to another, providing them with a variety of experiences and skills. This can prevent boredom and monotony in the workplace while also increasing employee engagement and job satisfaction.

Question 15

Which of the following is not an advantage of time-based pay systems?
A) labor cost stability
B) incentives to increase output
C) ease of administration
D) stability of output
E) ease of pay computations

Accepted Answer

Time-based pay systems do not inherently provide incentives to increase output, as they reward employees for the time spent working rather than the amount of work done.

Question 16

Time-based systems compensate employees according to the time they have worked and the amount of output they produce.

Accepted Answer

Time-based systems compensate employees based on the amount of time they have worked, not the amount of output they produce.

Question 17

Methods analysis is more likely to lead to a relatively easy and successful implementation of an improved method if workers have been consulted throughout the process than if the analyst assumed sole responsibility for the development of the improved method.

Accepted Answer

Consulting with workers during the methods analysis process can provide valuable insights and ideas, increase buy-in and support for the changes, and help ensure that the new method fits the actual work processes and needs of the workers. This can ultimately lead to a smoother and more successful implementation of the improved method. If the analyst assumes sole responsibility without input from workers, the new method may not be as effective or sustainable in the long run and may face resistance or pushback from workers.

Question 18

Measured daywork systems are output-based compensation systems.

Accepted Answer

Measured daywork systems are time-based compensation systems rather than output-based systems. Workers are paid based on the number of hours they work instead of the amount of work they produce.

Question 19

From the worker's perspective, an output-based pay system has the advantage of:
A) linking pay more directly to effort.
B) keeping earnings stable.
C) keeping pay totally in the worker's control.
D) minimizing the temptation to work harder for more money.
E) keeping effort from influencing pay.

Accepted Answer

An output-based pay system links pay more directly to effort, meaning that workers are more likely to see a direct correlation between their effort and their pay. This can provide motivation for workers to work harder and increase their earnings based on their own efforts.

Question 20

It would be acceptable to use a group incentive plan for an assembly line operation.

Accepted Answer

A group incentive plan can be beneficial in an assembly line operation because the performance of the group as a whole can impact individual productivity. This can create a sense of teamwork and collaboration among workers, leading to increased efficiency and quality. However, it is important to design the incentive plan carefully to ensure that it is fair and does not create unhealthy competition or resentment among team members.

Quiz 9: Work Design and Measurement

Giving a worker a larger portion of the total task is known as job:

Work sampling provides a detailed elemental breakdown of a task for purposes of establishing reliable time standards.

A worker-machine chart can help identify nonproductive parts of a process.

Asking a group of employees at a particular level to take on more responsibility is a form of _ loading, also known as job .

A worker-machine chart can be used to determine how many machines an operator can manage.

Work sampling provides both quick and accurate estimates of activity times.

Methods analysis is particularly valuable when it is used on jobs that:

A major advantage of job specialization in business is increased:

Which of the following is not generally considered an advantage of specialization?

Increasing compensation is always the best way to improve worker satisfaction.

A behavioral approach to job design in which workers periodically exchange jobs is known as:

Output-based systems compensate employees according to the amount of output they produce, thereby tying pay directly to performance.

Process chart symbols do not include:

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

Which of the following is not an advantage of time-based pay systems?

Time-based systems compensate employees according to the time they have worked and the amount of output they produce.

Methods analysis is more likely to lead to a relatively easy and successful implementation of an improved method if workers have been consulted throughout the process than if the analyst assumed sole responsibility for the development of the improved method.

Measured daywork systems are output-based compensation systems.

From the worker's perspective, an output-based pay system has the advantage of:

It would be acceptable to use a group incentive plan for an assembly line operation.