ISO 9000 standards stress continual improvement regardless of how good you currently are.
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Q10: In market research, a group of consumers
Q11: An organization achieves quality by consistently meeting
Q12: The degree to which a product or
Q13: Business organizations that achieve good quality benefit
Q14: Regardless of superior quality, consumers will not
Q16: Medical malpractice claims are an example of
Q17: Broadly defined, quality refers to the ability
Q18: The Baldrige Award can only be won
Q19: User instructions and follow-up services after delivery
Q20: Convenience, reliability, and assurance are dimensions of
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