Despite advances in technology, many services will always need direct interaction between customers and service employees.

Question

Quizplus · Accepted Answer

Certain services, such as healthcare, hospitality, and personal care, require human interaction and cannot be fully replaced by technology. While technology can assist in improving efficiency and convenience, it cannot replace the emotional connection and personal touch that comes with direct interaction between customers and service employees.

Despite Advances in Technology, Many Services Will Always Need Direct