Credence attributes are the characteristics that can only be assessed after customers have gone through the service.
Correct Answer:
Verified
Q3: Tangible characteristics that customers can evaluate prior
Q4: A service encounter is a period of
Q14: Services with high levels of contact include
A)
Q16: If good service is predicted, the adequate
Q17: Back-stage or invisible process becomes important to
Q20: SERVQUAL is an instrument to measure customer
Q20: Service consumption can be divided into what
Q23: Hotels may organize food tasting to _.
A)generate
Q24: For customers of credit card companies, which
Q28: A dental hygienist confirming needs and setting
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