Question 1

________ has become an important theme at many large business firms as managers realize that much of their firm's value depends on the firm's ability to create and manage knowledge.
A)Data management
B)Knowledge management
C)Information management
D)Wisdom management

Accepted Answer

The answer of ________ has become an important theme at...

Question 2

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes
A)a neural network.
B)an expert system.
C)case-based reasoning.
D)fuzzy logic.

Accepted Answer

Neural networks are designed to mimic the behavior of the human brain, allowing computers to learn from experience and develop patterns of recognition. They are used in image and speech recognition, natural language processing, and other applications that require advanced pattern recognition and interpretation.

Question 3

In this technique,descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.
A)CBR
B)fuzzy logic
C)data mining
D)LMS

Accepted Answer

CBR (Case-Based Reasoning) is a technique that stores descriptions of past experiences of human specialists in a database for later retrieval when the user encounters a situation with similar characteristics. The retrieved solutions can be modified to fit the current situation. This technique is commonly used in expert systems to aid decision-making processes. Fuzzy logic does not involve the storing of past experiences, Data mining deals with the extraction of hidden patterns and relationships from large datasets, and LMS (Learning Management System) refers to software or online platforms used for the administration, documentation, tracking, reporting, and delivery of educational courses or training programs.

Question 4

You are an automotive engineer working on an application that will automatically parallel park a car.The intelligent technique you may find most useful is:
A)case-based reasoning.
B)artificial intelligence.
C)fuzzy logic.
D)expert system.

Accepted Answer

Fuzzy logic is the most useful intelligent technique for automatically parallel parking a car. Fuzzy logic allows the system to make decisions based on incomplete or ambiguous information, which is important in parking situations where there are various factors involved, such as the size of the parking space, the position of surrounding cars, and the speed of the vehicle. Fuzzy logic allows for more accurate and precise analysis of these factors, making it easier for the car to safely and successfully park itself.

Question 5

Expert systems are expensive and time-consuming to maintain because
A)their rule base is so complex.
B)they rely on equipment that becomes outdated.
C)their rules must be reprogrammed every time there is a change in the environment,which in turn may change the applicable rules.
D)only the person who created the system knows exactly how it works,and may not be available when changes are needed.

Accepted Answer

Expert systems are programmed with a set of rules to make decisions or solve problems in a particular domain. These rules must be updated every time there is a change in the environment, which in turn may change the applicable rules. This makes maintenance of expert systems time-consuming and expensive. The other options may also contribute to the cost and complexity of expert systems, but C is the most significant factor.

Question 6

Enterprise-wide knowledge management systems deal with all three types of ________.
A)information
B)wisdom
C)knowledge
D)data

Accepted Answer

The answer of Enterprise-wide knowledge management systems deal with all...

Question 7

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use
A)CAD systems.
B)virtual reality systems.
C)fuzzy logic systems.
D)intelligent agents.

Accepted Answer

To automate routine tasks and filter information for e-commerce and supply chain management, a firm would most likely use intelligent agents. Intelligent agents can independently perform tasks such as searching for information, analyzing data, and filtering the results according to specified criteria. They can also learn from past interactions and use this information to improve future performance. CAD systems are more commonly used in design and engineering, virtual reality systems are used for immersive experiences, and fuzzy logic systems are used for decision making based on uncertain or vague information.

Question 8

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?
A)fuzzy logic
B)intelligent agents
C)genetic algorithms
D)none of the above

Accepted Answer

The answer of What type of intelligent technique helped Procter...

Question 9

Sports fans are familiar with the yellow first-down markers shown on televised football games or the special markings denoting the location and direction of hockey pucks in hockey games,these are examples of ________ technology.
A)fuzzy logic
B)expert system
C)augmented reality
D)artificial intelligence

Accepted Answer

The yellow first-down markers and special markings denoting hockey pucks are examples of augmented reality technology, which enhances the viewer's perception of real-world environments by overlaying digital information onto their field of view. Fuzzy logic, expert systems, and artificial intelligence are not directly related to this type of technology.

Question 10

An ________ contains a number of rules to be followed.
A)fuzzy logic
B)expert system
C)augmented reality
D)artificial intelligence

Accepted Answer

An expert system is a type of artificial intelligence that uses a knowledge base consisting of a set of rules to make decisions or provide advice in a specific domain.

Question 11

An ________ works by searching through the rules and "firing" those rules that are triggered by facts gathered and entered by the user.
A) inference wheel
B) inference engine
C) inference lever
D) inference selection

Accepted Answer

An inference engine is a software program that searches through a knowledge base to find relationships between data points, infers conclusions from the relationships and applies rules to the data. It drives the process of rule-based reasoning and decision-making in expert systems and other artificial intelligence applications.

Question 12

________ reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.
A)Case-selection
B)Case-based
C)Case
D)Case-tool

Accepted Answer

The description in the statement refers to case-based reasoning, which represents knowledge as a series of cases and continuously expands and refines that knowledge base through user interactions. Choice A ("case-selection") does not accurately describe this type of reasoning, and choices C and D are not specific enough to describe any reasoning process.

Question 13

Which of the following describes a difference between neural networks and genetic algorithms?
A)Genetic algorithms are designed to process large amounts of information.
B)Genetic algorithms are a type of knowledge discovery,while neural networks are an intelligent technique.
C)Neural networks are programmed to "learn."
D)All of the above

Accepted Answer

Genetic algorithms are not programmed to "process large amounts of information" and "knowledge discovery" is not a specific property of genetic algorithms. However, neural networks are indeed programmed to "learn," which is a key difference between them and genetic algorithms.

Question 14

Virtually all expert systems deal with problems of
A)policy development.
B)classification.
C)logic and control.
D)high complexity.

Accepted Answer

Virtually all expert systems deal with problems of classification, which involves organizing and categorizing data or objects based on their characteristics. Expert systems are designed to replicate the decision-making abilities of a human expert in a specific domain or field, and classification is a common task in many fields where expert systems are used. While some expert systems may also deal with policy development, logic and control, or high complexity, these are not as universally applicable as classification.

Question 15

We live in an information economy in which the major source of wealth and prosperity is the production and distribution of information and ________.
A)domains
B)wisdom
C)data
D)knowledge

Accepted Answer

The production and distribution of information and knowledge are the major sources of wealth and prosperity in an information economy. Domains are not directly related to the production and distribution of information, and wisdom is a subjective concept that may not directly contribute to economic growth. Data is important, but it needs to be analyzed and transformed into knowledge for it to be valuable in an economic context.

Question 16

Genetic algorithms
A)develop solutions to particular problems using fitness,crossover,and mutation.
B)represent knowledge as groups of characteristics.
C)do not work for most problems.
D)are based on logic.

Accepted Answer

Genetic algorithms are a type of algorithm used to develop solutions to particular problems using the concepts of fitness, crossover, and mutation. Fitness refers to how well a particular solution performs in relation to the problem, crossover involves combining different solutions to create new ones, and mutation introduces random changes to solutions to explore new possibilities. These techniques are inspired by the process of natural selection and evolution in biology.

Question 17

Organizations can use ________ to create software systems that capture tacit knowledge where there is linguistic ambiguity.
A)fuzzy logic
B)case-based
C)portals
D)wikis

Accepted Answer

Fuzzy logic is a computational paradigm that is capable of modeling uncertainty and imprecision, making it suitable for handling ambiguous and vague information. It can be used to develop software systems that capture tacit knowledge by contextualizing the linguistic ambiguity of human language. Choice B (case-based) is also a viable option, but it is more limited in its ability to handle linguistic ambiguity compared to fuzzy logic. Portals (C) and wikis (D) are not specifically designed for capturing tacit knowledge with linguistic ambiguity.

Question 18

________ systems include Internet-based collaboration environments such as Google Sites and IBM's Lotus Notes,social networking,e-mail,and instant messaging.
A)CAD
B)Virtual reality
C)Fuzzy logic
D)Collaboration

Accepted Answer

Collaboration systems include Internet-based collaboration environments such as Google Sites and IBM's Lotus Notes, social networking, email, and instant messaging. CAD pertains to computer-aided designing, virtual reality pertains to simulation and immersion in a digital environment, while fuzzy logic pertains to a type of reasoning that deals with uncertain or ambiguous information.

Question 19

Knowledge work systems require strong links to ________ knowledge bases in addition to specialized hardware and software.
A)extrovert
B)introvert
C)external
D)internal

Accepted Answer

Knowledge work systems require strong links to external knowledge bases to access a wide range of information and expertise beyond the organization's internal resources.

Question 20

Software programs that work in the background without direct human intervention to carry out specific,repetitive,and predictable tasks for individual users,business processes,or software applications,are called
A)intelligent agents.
B)intelligent techniques.
C)business intelligence.
D)AI hybrid systems.

Accepted Answer

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications are called intelligent agents.

Quiz 11: Managing Knowledge

________ has become an important theme at many large business firms as managers realize that much of their firm's value depends on the firm's ability to create and manage knowledge.

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

In this technique,descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

You are an automotive engineer working on an application that will automatically parallel park a car.The intelligent technique you may find most useful is:

Expert systems are expensive and time-consuming to maintain because

Enterprise-wide knowledge management systems deal with all three types of ________.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Sports fans are familiar with the yellow first-down markers shown on televised football games or the special markings denoting the location and direction of hockey pucks in hockey games,these are examples of ________ technology.

An ________ contains a number of rules to be followed.

An ________ works by searching through the rules and "firing" those rules that are triggered by facts gathered and entered by the user.

________ reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.

Which of the following describes a difference between neural networks and genetic algorithms?

Virtually all expert systems deal with problems of

We live in an information economy in which the major source of wealth and prosperity is the production and distribution of information and ________.

Genetic algorithms

Organizations can use ________ to create software systems that capture tacit knowledge where there is linguistic ambiguity.

________ systems include Internet-based collaboration environments such as Google Sites and IBM's Lotus Notes,social networking,e-mail,and instant messaging.

Knowledge work systems require strong links to ________ knowledge bases in addition to specialized hardware and software.

Software programs that work in the background without direct human intervention to carry out specific,repetitive,and predictable tasks for individual users,business processes,or software applications,are called