Question 1

Enterprise systems help firms respond ________ to customer requests for information or products.

Accepted Answer

The answer of Enterprise systems help firms respond ________ to...

Question 2

There are versions of enterprise software packages that can be obtained through ________ providers over the Web.

Accepted Answer

The answer of There are versions of enterprise software packages...

Question 3

The most explosive growth in software as a service (SaaS)offerings has been for ________ management.
A)employee relationship
B)vendor relationship
C)customer relationship
D)supply relationship

Accepted Answer

The most explosive growth in SaaS offerings has been for customer relationship management. This is due to companies' increasing focus on improving customer experience and retaining customers, as well as the growing importance of data analytics and engagement strategies in marketing.

Question 4

Large companies with many operating units in ________ locations have used enterprise systems to enforce standard practices and data so that everyone does business the same way worldwide.

Accepted Answer

The answer of Large companies with many operating units in...

Question 5

Canada Post delivers more than ________ piece(s)of mail per person in Canada five days a week.
A)three
B)four
C)one
D)two

Accepted Answer

Canada Post delivers more than one piece of mail per person in Canada five days a week, reflecting the volume of mail handled by the postal service.

Question 6

A firm would use ________ tables provided by the software to tailor a particular aspect of the system to the way it does business.

Accepted Answer

The answer of A firm would use ________ tables provided...

Question 7

After implementing enterprise software from Oracle,Alcoa eliminated many ________ processes and systems.
A)unique
B)one-of-a kind
C)redundant
D)business

Accepted Answer

"Redundant" refers to something that is unnecessary or repetitive. Alcoa eliminated such processes and systems after implementing the enterprise software from Oracle, suggesting that they had multiple systems in place that were performing the same task.

Question 8

Enterprise software includes ________ tools for using data captured by the system to evaluate overall organizational performance.

Accepted Answer

The answer of Enterprise software includes ________ tools for using...

Question 9

There are versions of enterprise software packages ________ for small businesses.

Accepted Answer

The answer of There are versions of enterprise software packages...

Question 10

________ applications are based on organization-wide definitions of data.
A)Digital
B)Management
C)Enterprise
D)Marketing

Accepted Answer

Enterprise applications are designed to support organization-wide processes and data management. These applications typically have standardized data definitions that are used across different departments and functions within an organization. This helps to ensure consistency and accuracy of data, while also enabling more efficient information sharing and collaboration. Examples of common enterprise applications include enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems.

Question 11

Nike's contract suppliers do not ________ runners from scratch.

Accepted Answer

The answer of Nike's contract suppliers do not ________ runners...

Question 12

Goods start out as ________ and,as they move through the supply chain,are transformed into intermediate products,and finally,into finished products.

Accepted Answer

The answer of Goods start out as ________ and,as they...

Question 13

Coca Cola,for instance,implemented a SAP enterprise system to ________ and coordinate important business processes in 200 countries.

Accepted Answer

The answer of Coca Cola,for instance,implemented a SAP enterprise system...

Question 14

Enterprise systems provide value both by increasing ________ efficiency and by providing firm-wide information to help managers make better decisions.

Accepted Answer

The answer of Enterprise systems provide value both by increasing...

Question 15

________ is built around thousands of predefined business processes that reflect best practices.

Accepted Answer

The answer of ________ is built around thousands of predefined...

Question 16

Companies are realizing that their only enduring competitive strength may be their ________ with customers.
A)knowledge
B)expertise
C)relationships
D)trade

Accepted Answer

While knowledge and expertise are valuable, they can be copied or surpassed by competitors. A strong relationship with customers, however, can lead to loyalty and trust, making it harder for competitors to lure customers away. Trade is not a relevant option.

Question 17

It can cost ________ times more to sell to a new customer than to an existing customer.
A)seven
B)eight
C)six
D)ten

Accepted Answer

According to multiple studies, it can cost anywhere from 5 to 25 times more to acquire new customers than to retain existing ones. The average cost is often cited as around six times more expensive. This is because existing customers already know and trust your brand, and are more likely to make repeat purchases, whereas attracting new customers requires marketing and advertising expenses.

Question 18

The difference between push- and pull-based models is summarized by the slogan "Make what we sell,not sell what we ________."
A)vend
B)retail
C)make
D)trade

Accepted Answer

The slogan emphasizes the importance of producing goods based on demand (pull) rather than producing goods and then trying to sell them (push). The missing word in the slogan is "make," which reinforces the idea of activating the production process based on customer demand.

Question 19

Enterprise applications also introduce "________."
A)vendor costs
B)customer costs
C)switching costs
D)substitute costs

Accepted Answer

Enterprise applications often have high switching costs, meaning there are significant costs and challenges associated with changing or replacing them. This can include the financial cost of purchasing new software and hardware, as well as the time and effort required to retrain employees and migrate data.

Question 20

Enterprise software is unusually complex,and extensive ________ may degrade system performance,compromising the information and process integration that are the main benefits of the system.

Accepted Answer

The answer of Enterprise software is unusually complex,and extensive ________...

Quiz 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

Enterprise systems help firms respond ________ to customer requests for information or products.

There are versions of enterprise software packages that can be obtained through ________ providers over the Web.

The most explosive growth in software as a service (SaaS) offerings has been for ________ management.

Large companies with many operating units in ________ locations have used enterprise systems to enforce standard practices and data so that everyone does business the same way worldwide.

Canada Post delivers more than ________ piece(s) of mail per person in Canada five days a week.

A firm would use ________ tables provided by the software to tailor a particular aspect of the system to the way it does business.

After implementing enterprise software from Oracle,Alcoa eliminated many ________ processes and systems.

Enterprise software includes ________ tools for using data captured by the system to evaluate overall organizational performance.

There are versions of enterprise software packages ________ for small businesses.

________ applications are based on organization-wide definitions of data.

Nike's contract suppliers do not ________ runners from scratch.

Goods start out as ________ and,as they move through the supply chain,are transformed into intermediate products,and finally,into finished products.

Coca Cola,for instance,implemented a SAP enterprise system to ________ and coordinate important business processes in 200 countries.

Enterprise systems provide value both by increasing ________ efficiency and by providing firm-wide information to help managers make better decisions.

________ is built around thousands of predefined business processes that reflect best practices.

Companies are realizing that their only enduring competitive strength may be their ________ with customers.

It can cost ________ times more to sell to a new customer than to an existing customer.

The difference between push- and pull-based models is summarized by the slogan "Make what we sell,not sell what we ________."

Enterprise applications also introduce "________."

Enterprise software is unusually complex,and extensive ________ may degrade system performance,compromising the information and process integration that are the main benefits of the system.