Which following reasons add more complexity to the Service Quality-Productivity-Profit Triangle?
A)Productivity improvements can make customer satisfaction droa.
B)Some improvements in customer satisfaction strategies can be costly.
C)Some quality improvements may not have any implication for productivity.
D)All of the above
E)None of the above

Question

Quizplus · Accepted Answer

Option A suggests that productivity improvements may negatively impact customer satisfaction, which adds complexity to the triangle as companies need to balance between increasing productivity and ensuring customer satisfaction. Option B states that some customer satisfaction strategies can be costly, which adds complexity to the triangle by highlighting the trade-off between investing in customer satisfaction and profitability. Option C suggests that some quality improvements may not result in any productivity gains, which adds complexity by emphasizing the need to measure the impact of quality improvements on productivity. Therefore, all three options (A, B, and C) add more complexity to the Service Quality-Productivity-Profit Triangle.

Which Following Reasons Add More Complexity to the Service Quality-Productivity-Profit