
Some marketing strategies for customer satisfaction can prove to be costly and disruptive.
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Verified
Q6: Hard measures are used to measure service
Q7: Which following reasons add more complexity to
Q8: Which of the following is NOT a
Q9: Pareto Analysis underlies the 80/20 rule, because
Q10: The Return on Quality approach are based
Q12: Which factors in service redesign can lead
Q13: SERVQUAL is an example of a _
Q14: TQM comprises of requirements, definitions, guidelines, and
Q15: The _ is the difference between what
Q16: The GAPS model is used to capture
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