Which of the following is true for organizational citizenship behavior (OCB)?
A) OCB is a performance measure of efficiency.
B) The requirements of OCB are spelt out in employee job profiles.
C) OCB studies the behavior leading to permanent withdrawal from an organization.
D) OCB is discretionary behavior which promotes the effective functioning of the organization.

Question

Quizplus · Accepted Answer

OCB is discretionary behavior which is not part of an employee's formal job description but promotes the effective functioning of the organization by showing concern for its success and supporting its goals. OCB is not a measure of efficiency or a requirement listed in job profiles. It also does not study the behavior leading to permanent withdrawal from an organization.

Which of the Following Is True for Organizational Citizenship Behavior