In an effort to improve communication within the Accounts department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department.Which of the following methods of communication is he encouraging?
A) upward
B) diagonal
C) downward
D) lateral

Question

Quizplus · Accepted Answer

The department head is encouraging upward communication, where employees communicate their thoughts, ideas, concerns, or grievances to managers or higher-level authorities within the organization.

In an Effort to Improve Communication Within the Accounts Department