When a customer calls and requests a refund for a partial month's usage of the cable service, the fact that such situations are routine and most likely have a standard response would make the response a(n) ________ decision.
A) unstructured
B) nonprogrammed
C) speculative
D) programmed

Question

Quizplus · Accepted Answer

Programmed decisions are routine, repetitive, and well-structured decisions that can be made simply by following established guidelines and procedures. In this situation, the fact that such requests for refunds are routine suggests that the company has a standard protocol or set of guidelines for handling such requests, making it a programmed decision.

When a Customer Calls and Requests a Refund for a Partial