Question 1

Cycle time refers to the total elapsed time from the beginning to the end of a process.

Accepted Answer

Cycle time is the total elapsed time from the beginning to the end of a process.

Question 2

Nike's contract suppliers manufacture sneakers from scratch.

Accepted Answer

The answer of Nike's contract suppliers manufacture sneakers from scratch....

Question 3

Components or parts of finished products are referred to as

Accepted Answer

Intermediate products are components or parts of finished products that have undergone some processing or modification but are not yet the final product. Raw materials refer to the basic materials that are used in manufacturing and have not undergone processing or modification. Upstream materials refer to materials that are used in the production of raw materials or intermediate products. Secondary products refer to products that are produced in addition to the intended primary product.

Question 4

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the

Accepted Answer

The upstream portion of the supply chain refers to the processes and relationships with suppliers and their suppliers, which are located earlier in the supply chain. Therefore, option C is the best choice. Option A is incorrect because the suppliers and their suppliers are external to the company's internal supply chain. Option B is incorrect because the external supply chain includes all external parties that are involved in the supply chain, including customers and distributors. Option D is incorrect because the downstream portion of the supply chain refers to the processes and relationships with customers and distributors, which are located later in the supply chain.

Question 5

A firm's supply chain is a network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers.

Accepted Answer

This statement accurately describes the definition of a supply chain.

Question 6

Employee relationship management (ERM)software deals with employee issues that are closely related to CRM,such as setting objectives,employee performance management,performance-based compensation,and employee training.

Accepted Answer

ERM software is designed to manage employee issues that are closely related to customer relationship management (CRM). It includes features such as objective setting, performance management, compensation, and training to enhance employee performance and productivity.

Question 7

Supply chain execution systems,capture and integrate customer data from all over the organization,consolidate the data,analyze the data,and then distribute the results to various systems and customer touch points across the enterprise.

Accepted Answer

Supply chain execution systems focus on the efficient execution of supply chain transactions, managing the flow of products, and information tracking from supplier to manufacturer to wholesaler to retailer to consumer. They do not primarily capture and integrate customer data for analysis; that function is more closely associated with customer relationship management (CRM) systems.

Question 8

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

Accepted Answer

Configuration tables allow for customization of enterprise software to fit the specific business needs of a company. Web services, data dictionaries, and middleware are more general features of enterprise software that can be used in a variety of ways, but do not necessarily provide the same level of customization as configuration tables.

Question 9

National supply chains typically span greater geographic distances and time differences than domestic supply chains and have participants from a number of different countries.

Accepted Answer

National supply chains refer to the supply chains within a single country, so they do not span greater geographic distances and time differences than international supply chains, which involve participants from multiple countries.

Question 10

Which of the following is not an example of the benefits enterprise systems provide to firms?

Accepted Answer

The cost of information systems falling is not an example of a benefit enterprise systems provide to firms. It may be a result of implementing enterprise systems, but it is not a benefit that directly affects the firm's operations or performance. However, the other options (A, B, and C) are all benefits that enterprise systems provide, such as faster shipping times, real-time notifications for manufacturing and logistics, and more accurate sales information for managers to make informed decisions.

Question 11

Which of the following is not true about enterprise systems?

Accepted Answer

The statement "Enterprise software is expressly built to allow companies to mimic their unique business practices" is not true. Enterprise software is built to standardize and integrate business processes across the organization, and while the software can be configured to match the unique needs of a company, it is not intended to mimic their existing practices.

Question 12

Enterprise software is built around thousands of predefined business processes that reflect

Accepted Answer

Enterprise software is built around best practices, which are predefined business processes that are widely accepted as the most effective and efficient way to achieve a particular business outcome. While the software may be tailored to a specific industry or organization, it is ultimately based on these best practices.

Question 13

Supply chain complexity and scale increases when firms

Accepted Answer

The answer of Supply chain complexity and scale increases when...

Question 14

Cross-selling is the marketing of complementary products to customers.

Accepted Answer

Cross-selling involves selling complementary products to customers in order to increase revenue and enhance customer experience.

Question 15

In order to achieve maximum benefit from an enterprise software package,a business

Accepted Answer

The answer of In order to achieve maximum benefit from...

Question 16

Sales and marketing processes include general ledger,accounts payable,accounts receivable,fixed assets,cash management and forecasting,product-cost accounting,cost-centre accounting,asset accounting,tax accounting,credit management,and financial reporting.

Accepted Answer

Sales and marketing processes do not include all of the accounting functions listed here. They typically focus on activities such as lead generation, customer acquisition, and revenue growth. While accounting may play a role in these processes (such as tracking sales and expenses), it is not the primary focus.

Question 17

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

Accepted Answer

The answer of You have been asked to implement enterprise...

Question 18

CRM execution systems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

Accepted Answer

CRM (Customer Relationship Management) systems are designed to manage a company's interactions with current and potential customers, focusing on customer data, support, and relationships, not the flow of products through distribution centers and warehouses.

Question 19

A network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers is called a

Accepted Answer

The definition provided is best described as a supply chain. A supply chain is a network of organizations, people, activities, information, and resources involved in the creation and delivery of a product or service. The other answer options do not fully capture the entire process of procurement, transformation, and distribution of goods.

Question 20

A company's organizations and processes for distributing and delivering products to the final customers is the

Accepted Answer

The downstream portion of the supply chain refers to the processes and organizations involved in delivering products to the final customers. This includes activities such as order processing, transportation, warehousing, and delivery. Therefore, option D is the correct answer. Option A refers to the supplier's own supply chain, while option B refers to the entire supply chain from the supplier to the final customer. Option C refers to the portion of the supply chain that is upstream of the company's distribution and delivery processes.

Quiz 9: Enterprise Applications to Manage Supply Chains and Respond to Customers