Juanita, a first-line manager at a software manufacturer, wants to help her subordinates develop their skills in specific technical areas. Therefore, she selects certain duties that she is responsible for and transfers them over to her subordinates for completion. She then follows up to provide guidance and feedback. This process is referred to as:
A) Downward management
B) Delegation
C) Upward management
D) Outsourcing

Question

Quizplus · Accepted Answer

Delegation is the process of assigning responsibilities and duties to subordinates, empowering them to make decisions and take actions. By transferring certain duties over to her subordinates and providing guidance and feedback, Juanita is practicing delegation. Downward management and upward management refer to the flow of communication and authority in an organization, and outsourcing refers to contracting work to an external party.

Juanita, a First-Line Manager at a Software Manufacturer, Wants to Help