A company that has as strategy of differentiation in regard to customer service should design jobs to include an emphasis on qualifications such as strong interpersonal and communication skills.

Question

Quizplus · Accepted Answer

A focus on customer service as a strategy of differentiation would require employees who possess strong interpersonal and communication skills, which are necessary for providing exceptional customer service. Therefore, jobs within the company should be designed to emphasize these qualifications.

A Company That Has as Strategy of Differentiation in Regard