Which of the Following Statements Is NOT an Explanation for Why

Which of the following statements is NOT an explanation for why service consumers are particularly vulnerable to ethical misconduct?

A) Services are often provided by boundary-spanning personnel.
B) Variability in service performance is somewhat accepted.
C) Reward systems are often outcome-based as opposed to behavior-based.
D) Consumers are active participants in the production process.
E) Other consumers are involved in the production process.