Consumer participation in production increases opportunities for ethical misconduct by service providers because:

Question

Quizplus · Accepted Answer

Consumer participation in production gives service providers access to personal information and preferences that can be used to manipulate or pressure the customer into accepting unethical practices. Service providers may leverage their knowledge of the customer's desires to push for low-quality or overpriced goods or services. Such coercion can be more difficult to detect and report than more direct unethical behavior, making it a tempting avenue for exploitation.

Consumer Participation in Production Increases Opportunities for Ethical Misconduct by Service