A patient's participation in the service process at the doctor's office is referred to as _____ performance.

Name: A patient's participation in the service process at the doctor's office is referred to as _____ performance.
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The patient's participation in the service process at the doctor's office is focused on their role as a consumer. They are seeking a service and actively participating in the process of receiving that service, just as a consumer would in any other service industry.

A Patient's Participation in the Service Process at the Doctor's