All of the following are factors influencing the delivery gap except:
A)research orientation.
B)role ambiguity.
C)disperson of control.
D)inadequate support.
E)role conflict.

Question

Quizplus · Accepted Answer

The factors that influence the delivery gap relate to the organization's ability to meet customer expectations such as role ambiguity, dispersion of control, inadequate support, and role conflict. Research orientation, which refers to an organization's focus on studying customer needs and behaviors, does not affect the delivery gap directly.

All of the Following Are Factors Influencing the Delivery Gap