Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of the _____ gap.
A)knowledge
B)standards
C)delivery
D)communications
E)confirmation

Question

Quizplus · Accepted Answer

Minimizing role conflict and role ambiguity helps reduce the delivery gap, which is the difference between service standards and actual service delivery.

Minimizing the Amount of Role Conflict and Role Ambiguity Experienced