Explain how providing poor service can actually increase a country's gross domestic product (GDP).
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Q18: Minimizing the amount of role conflict and
Q19: The firm's increased research orientation and enhanced
Q20: All of the following statements pertaining to
Q21: The component of a firm's service quality
Q22: The _ dimension is an assessment of
Q24: Excellent companies will perform the service right
Q25: The SERVQUALassessment of a firm's competence,courtesy to
Q26: In general,service quality information systems focus on
Q27: Employees of excellent companies will be neat
Q28: _ refers to the service firm's commitment
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