____ refers to the service firm's commitment to providing its services in a timely manner.
A)Tangibles
B)Empathy
C)Responsiveness
D)Assurance
E)Reliability

Question

Quizplus · Accepted Answer

Responsiveness refers to the ability of the service provider to promptly respond to the customer's needs and provide services in a timely manner. It is important for service firms to be responsive to ensure customer satisfaction and loyalty.

____ Refers to the Service Firm's Commitment to Providing Its