The SERVQUAL dimension that measures consumer views of the firm's personnel and communications materials is the ____ dimension.
A) tangibles
B) employee satisfaction
C) responsiveness
D) assurance
E) reliability
Correct Answer:
Verified
Q25: The SERVQUALassessment of a firm's competence,courtesy to
Q26: In general,service quality information systems focus on
Q27: Employees of excellent companies will be neat
Q28: _ refers to the service firm's commitment
Q29: Excellent companies will have the customer's best
Q31: Which of the following is NOT a
Q32: Which of the following is a major
Q33: Provide a brief description for each of
Q34: The component of a firm's service quality
Q35: List the five dimensions of service quality.Which
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