In general,service quality information systems focus on two types of research: customer research and noncustomer research.List the components of the service quality information system under the appropriate research heading.
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Q21: The component of a firm's service quality
Q22: The _ dimension is an assessment of
Q23: Explain how providing poor service can actually
Q24: Excellent companies will perform the service right
Q25: The SERVQUALassessment of a firm's competence,courtesy to
Q27: Employees of excellent companies will be neat
Q28: _ refers to the service firm's commitment
Q29: Excellent companies will have the customer's best
Q30: The SERVQUAL dimension that measures consumer views
Q31: Which of the following is NOT a
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