Excellent companies will perform the service right the first time is a typical statement within the ____ dimension of the SERVQUAL scale.
A)tangibles
B)empathy
C)responsiveness
D)assurance
E)reliability

Question

Quizplus · Accepted Answer

The statement "Excellent companies will perform the service right the first time" aligns with the reliability dimension of the SERVQUAL scale, which refers to the ability of a service provider to deliver reliable and accurate service consistently.

Excellent Companies Will Perform the Service Right the First Time