All of the Following Are Organization-Directed Benefits Associated with Offering

All of the following are organization-directed benefits associated with offering unconditional guarantees except:

A) the guarantee forces the firm to focus on the customer's definition of good service.
B) the guarantee states a clear performance goal that is communicated to employees.
C) offering the guarantee forces the firm to examine its entire service delivery system for failure points.
D) the guarantee provides a means to avoid bankruptcy.
E) the guarantee can be a source of pride and provide a motive for team building within the firm.