While other defector types are primarily externally driven,these defectors leave as a result of problems with the internal operations of the firm.

Name: While other defector types are primarily externally driven,these defectors leave as a result of problems with the internal operations of the firm.
Brand: Quizplus
Rating: 4.8 (40 reviews)

Question

Quizplus · Accepted Answer

Service defectors leave due to dissatisfaction with the internal operations or service aspects of a firm, unlike other defectors who might leave due to external factors like price or market changes.

While Other Defector Types Are Primarily Externally Driven,these Defectors Leave