All of the following are customer-directed benefits associated with unconditional guarantees except:
A) guarantees that are invoked provide a measurable means of tracking poor service.
B) customers perceive they are getting a better value.
C) the perceived risk associated with the purchase is lower.
D) the consumer perceives the firm to be more reliable.
E) the guarantee helps consumers decide when comparing competing alternatives.
Correct Answer:
Verified
Q23: A cargo shipper switches from rail carrier
Q24: Businesses commonly lose _ percent of their
Q25: Bob defected to another service provider due
Q26: Discuss the differences between an implicit guarantee,a
Q27: Discuss the concepts of frequency marketing,relationship marketing,and
Q29: A specific result guarantee may appear weak
Q30: While other defector types are primarily externally
Q31: The most difficult type of defectors to
Q32: What is the key to defection management?
A)gathering
Q33: Define the concepts and explain the relationship
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents