Sandy has made an error in her work that has caused the loss of an important client.Although she did not intend to do so,she got very defensive when her managers asked her what happened.Based on research on attribution and leadership,her manager is likely to:

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Research on attribution suggests that people often attribute others' behavior to internal or dispositional factors, such as their personalities or abilities. Therefore, the manager is likely to blame Sandy for the mistake and hold her responsible for the loss of the client. Additionally, research on leadership suggests that effective leaders take responsibility for their mistakes and encourage their employees to do the same. Therefore, if the manager is a good leader, he or she will likely hold Sandy accountable for the mistake, but also work with her to understand what went wrong and how to avoid similar mistakes in the future.

Sandy Has Made an Error in Her Work That Has