Question 1

Pricing can be set using condition techniques.

Accepted Answer

Pricing can be set using condition techniques, which involve setting up rules and criteria that determine the price based on specific conditions and factors such as customer, quantity, time period, etc.

Question 2

Returned products to a company are processed more efficiently if the customer first calls for a RMA.

Accepted Answer

RMA (Return Merchandise Authorization) is a process that allows a customer to return a product to a company. When a customer calls for an RMA, they provide the company with information about the product, the reason for the return and their contact information. This helps the company to quickly process the return and ensure that the customer receives a replacement or a refund in a timely manner. Therefore, returned products are processed more efficiently if the customer first calls for an RMA.

Question 3

In SAP R/3,relatively permanent data about inventory is kept in the Material Master Data table.

Accepted Answer

Material Master Data table in SAP R/3 contains relatively permanent data about inventory such as material description, unit of measure, pricing, and storage locations.

Question 4

CRM software stands for Custom Resource Management.This is a specialized type of ERP.

Accepted Answer

CRM software stands for Customer Relationship Management, not Custom Resource Management. It is a specialized type of software, but not categorized under ERP (Enterprise Resource Planning) software.

Question 5

In the SAP ERP system,delivery means releasing the documents that the warehouse uses to pick,pack,and ship orders,rather than the traditional definition of transferring goods.

Accepted Answer

In SAP ERP, delivery refers to the process of releasing the documents needed by the warehouse to pick, pack, and ship orders, and does not refer to the physical transfer of goods themselves.

Question 6

Global ATP allows for searching of a particular product at multiple plants worldwide.

Accepted Answer

Global ATP (Available-to-Promise) enables companies to search for a specific product across multiple plants located throughout the world, providing real-time information on product availability and delivery times.

Question 7

In SAP R/3,relatively permanent data in the Material Master Data table is available to only one module,the Materials Management module.

Accepted Answer

Material Master Data in SAP R/3 is designed to be accessible across various modules, not just the Materials Management module. It is a central repository of data for materials that integrates with different functional modules like Sales and Distribution, Production Planning, and more, ensuring consistency and reducing data redundancy.

Question 8

SAP R/3's system allows one to group customers,which is commonly known as an "organizational structure".

Accepted Answer

SAP R/3 does allow one to group customers through an organizational structure.

Question 9

A customer calls up to find out how much 1000 units of a product would cost.This is an example of ____ in the sales and distribution process.
A)presales activities
B)sales order processing
C)inventory sourcing
D)delivery and billing
E)payment

Accepted Answer

Presales activities include inquiries and gathering customer requirements before an actual sales order is processed.

Question 10

In SAP R/3,relatively permanent data about customers in the Customer Master Data table is available to only the Sales and Distribution module.

Accepted Answer

Customer Master Data table is available to other modules such as Finance and Controlling, Materials Management, Production Planning, and Quality Management, in addition to the Sales and Distribution module.

Question 11

With on-demand CRM,the software and computer equipment reside with the CRM provider; it is not installed in-house.

Accepted Answer

On-demand CRM, also known as cloud-based CRM, is hosted and maintained by the CRM provider on their servers, allowing users to access it via the internet without the need for in-house installation of software and computer equipment.

Question 12

An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and Distribution cycle.

Accepted Answer

An inquiry in the SAP ERP system occurs in the pre-sales activity step, before the actual sales and distribution cycle fully begins, not during the delivery step.

Question 13

In SAP R/3,relatively permanent data about customers is kept in the Customer Master Data table.

Accepted Answer

The Customer Master Data table in SAP R/3 contains relatively permanent information about customers such as their name, address, credit limit, payment terms, and other important details. This data is crucial for various business processes within the system.

Question 14

A customer is granted a 10% price discount in a large order.This is an example of an activity in ____ in the sales and distribution process.
A)presales activities
B)sales order processing
C)inventory sourcing
D)delivery and billing
E)payment

Accepted Answer

The activity of granting a discount to a customer is part of the sales order processing in the sales and distribution process. This involves receiving and processing sales orders, which includes activities such as pricing, discounts, and order confirmation.

Question 15

In SAP R/3,the linked set of document numbers is called the "document flow".

Accepted Answer

The linked set of document numbers in SAP R/3 is indeed called the "document flow".

Question 16

The first step in the SAP ERP sales and distribution process is the Sales Order Processing step.

Accepted Answer

The first step in the SAP ERP sales and distribution process is typically the Pre-sales activities, which include activities like inquiry and quotation management before a sales order is created.

Question 17

In SAP R/3 the electronic evidence of a transaction is called a document.

Accepted Answer

This statement is true. In SAP R/3, a document refers to the electronic evidence of a transaction which records the relevant data for financial accounting, controlling, and other modules. It comprises various elements such as a header, line items, and accounting entries.

Question 18

The PO Number is a number assigned by a company to track orders in the SAP ERP system.

Accepted Answer

The answer of The PO Number is a number assigned...

Question 19

Pricing cannot be set or configured in the SAP ERP system.

Accepted Answer

Pricing can be set or configured in the SAP ERP system through the Sales and Distribution (SD) module. This includes defining pricing conditions, creating pricing procedures, and assigning them to the relevant sales documents.

Question 20

In SAP ERP the electronic evidence of a transaction is called a(n)____.
A)trail
B)marker
C)tag
D)audit number
E)document

Accepted Answer

In SAP ERP, the electronic evidence of a transaction is called a document. A document is a digital record that stores information related to business transactions such as sales orders, purchase orders, invoices, and receipts. It provides a complete record of the transaction including the date, time, and the parties involved. The document is stored in the system for future reference and can be accessed by authorized users.

Quiz 3: Marketing Information Systems and the Sales Order Process