Toyota sent a group of its engineers and designers to southern California to nonchalantly observe how women get into and operate their cars.They found that women with long fingernails have trouble opening the door and operating various knobs on the dashboard.Toyota engineers and designers were able to comprehend the women's plight and redesign some of their automobile interiors and exteriors,producing more desirable cars.This is an example of ________.

Question

Quizplus · Accepted Answer

This scenario best fits the concept of empathic design, where designers and engineers gain a deep understanding of the user's needs, wants, and emotions to create more desirable products. In this case, Toyota's team empathized with women with long fingernails and redesigned their products accordingly.

Toyota Sent a Group of Its Engineers and Designers to Southern