When a call center fires an employee who cannot meet her call volume goals,which of the following types of turnover has occurred?
A)dysfunctional
B)functional
C)avoidable
D)voluntary

Question

Quizplus · Accepted Answer

Functional turnover refers to the departure of low-performing employees who do not meet the required standards. In this case, the employee who cannot meet her call volume goals is considered low-performing, and her termination would be a functional turnover. The other options do not fit this scenario as well: dysfunctional turnover occurs when high-performing employees choose to leave, avoidable turnover could have been prevented by management, and voluntary turnover refers to employees leaving at their own discretion for personal reasons.

When a Call Center Fires an Employee Who Cannot Meet