Which of the following is a front office customer-facing process?
A) promotion
B) demand management
C) procurement
D) returns management

Question

Quizplus · Accepted Answer

Promotion is a customer-facing process that involves marketing and advertising efforts to attract customers to the business. The front office staff interacts with customers during the promotion process to provide information and answer any questions. Demand management, procurement, and returns management are all important processes for the business, but they are not directly customer-facing tasks.

Which of the Following Is a Front Office Customer-Facing Process