A company discovers that its Facebook page contains numerous complaints representing reasonable criticism from customers about its products.Which of the following is likely to be the best response to such criticism?
A) Leave the problematic content as it is in order to lend credibility to the page.
B) Remove the content immediately to avoid negativity toward the company.
C) Delete the content and notify the users about the deletion.
D) Block the publishers of such posts from making further contributions.

Question

Quizplus · Accepted Answer

Leaving the content as it is can lend credibility to the page and show that the company is open to feedback and willing to address issues. It also provides an opportunity to publicly respond and demonstrate customer service.

A Company Discovers That Its Facebook Page Contains Numerous Complaints