To increase the supply chain surplus (and therefore their firm's own profitability)most effectively,firms must focus primarily on improving internal processes.
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Q8: Every industry has the same key success
Q9: Information must be 100 percent correct in
Q10: Weakness in the CRM process results in
Q11: Information is crucial to the performance of
Q12: Information makes the supply chain visible to
Q14: Some of the worst IT disasters are
Q15: This broadening of scope across which companies
Q16: The goal of the CRM macro process
Q17: The driver of IT in the supply
Q18: Firms that work well with implementation partners
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