Question 1

What type of e-commerce involves businesses buying and selling supplies,components,machinery,equipment,or services from other businesses?

Accepted Answer

B2B (Business-to-Business) e-commerce involves businesses buying and selling supplies, components, machinery, equipment, or services from other businesses. C4B (Consumer-to-Business) e-commerce involves individual consumers selling to businesses, B2C (Business-to-Consumer) e-commerce involves businesses selling to individual consumers, and B4G (Business-to-Government) e-commerce involves businesses selling to government agencies.

Question 2

Which of the following are specialized Internet sites where B2B buyers and sellers exchange products and services?

Accepted Answer

E-marketplaces are specialized Internet sites where B2B buyers and sellers exchange products and services. I-commerce sites refer to a broader category that includes all types of online commerce, while e-tailers refer specifically to businesses that sell products directly to consumers online. Cybermarkets is not a commonly used term in describing B2B e-commerce platforms.

Question 3

Which of the following are Internet-based companies specializing in securing the electronic transfer of funds?

Accepted Answer

The answer of Which of the following are Internet-based companies...

Question 4

Sara gets an online newsletter automatically delivered every week from her professional association.Automatic transmission of information is an example of what type of technology?

Accepted Answer

The automatic delivery of the newsletter falls under the category of push technology, where the information is pushed to the recipient without them having to actively seek it out.

Question 5

In its statement stuffers,Comcast is advertising a new paperless statement program.With a few clicks of the mouse,you can now get your bill,pay it,and get a receipt.What is this an example of?

Accepted Answer

This is an example of electronic bill presentment and payment, which allows customers to receive and pay bills online.

Question 6

What is the term for the buying,selling,and servicing of products over a network,usually the Internet?

Accepted Answer

The term for the buying, selling, and servicing of products over a network, usually the Internet, is e-commerce.

Question 7

Which marketing strategy of building relationships with customers has experienced a tremendous boost due to the growth of the Internet?

Accepted Answer

Customer relationship management (CRM) has experienced a tremendous boost due to the growth of the Internet as it allows companies to track and analyze customer behavior through various digital channels such as social media, email marketing, and website interactions. This helps companies to personalize and enhance the customer experience, build long-term relationships, and retain loyal customers.

Question 8

In which of the following markets do firms use information technology to attract new customers,manage customer relationships,and handle customer payments online?

Accepted Answer

The B2C (Business-to-Consumer) market is the most common market where firms use information technology to attract new customers, manage customer relationships, and handle customer payments online. This includes online shopping websites, e-commerce platforms, and mobile apps that allow consumers to purchase products and services directly from businesses. In the retail market, B2B market, and wholesale market, information technology may be used similarly, but it is not as focused on attracting and managing individual consumers.

Question 9

Suzanne has been working for VMW Technologies for two years and is frustrated that her productivity is slipping.She feels she has more than enough information to do her job because she subscribes to nine Internet newsletters,four blogging groups,and seven magazines.She also keeps in touch with a number of colleagues in her field by sending and receiving frequent e-mails.Suzanne's lost productivity could well be attributed to which of the following?

Accepted Answer

Suzanne's situation is a classic case of information overload, where she has access to more information than she can effectively process and use in her work, leading to a decline in productivity.

Question 10

Which of these markets have greater numbers of customers but with fewer dollars to spend?

Accepted Answer

B2C (business-to-consumer) markets typically have a larger customer base, but these customers may have less disposable income than those in B2B (business-to-business) or retail markets. Online markets can vary depending on the specific market and target audience.

Question 11

Which of the following gives managers access to large amounts of data with the processing power to convert that data into high-quality information?

Accepted Answer

The answer of Which of the following gives managers access...

Question 12

In an effort to secure online payments,B2C e-commerce IT managers use which of the following?

Accepted Answer

IT managers use secure socket layers (SSL) to secure online payments. SSL provides a secure channel between two machines communicating over the internet, ensuring that sensitive information is encrypted and cannot be intercepted by third parties. Although banks and data warehouses can also be used to secure online payments, SSL is the most widely accepted and trusted method. Verified signatures, on the other hand, are typically used to authenticate users, rather than secure online payments.

Question 13

What is used by the online version of TurboTax™,which asks a series of questions to lead clients through the process of filing a tax return?

Accepted Answer

The online version of TurboTax™ uses an expert system, which is a type of artificial intelligence that can provide personalized recommendations based on user inputs. The system asks a series of questions to lead clients through the process of filing a tax return and provides guidance on deductions and credits to help maximize refunds.

Question 14

What type of e-commerce involves the purchase of consumer goods and services,including clothing,music,and even investments?

Accepted Answer

B2C (Business-to-Consumer) e-commerce involves the purchase of consumer goods and services. It includes transactions between businesses and individuals, such as online shopping for clothing, music, and investments. B2B (Business-to-Business) e-commerce involves transactions between businesses, while 4P (Four Ps of Marketing) is a marketing strategy framework and not an e-commerce type. B 'n' C is not a recognized e-commerce type.

Question 15

Which of the following is an Internet marketing strategy that attempts to involve customers and others not employed by the seller in activities that promote a product?

Accepted Answer

Viral marketing is a strategy that aims to involve customers and other individuals in promoting a product or service through word-of-mouth or sharing of information via social media or other online channels. The idea is to create a viral effect where the marketing message spreads rapidly among target audiences, potentially reaching a much broader audience than traditional marketing methods.

Question 16

Travelocity,Expedia,and Amazon.com are all examples of what type of e-commerce?

Accepted Answer

Travelocity, Expedia, and Amazon.com are all examples of Business-to-Consumer (B2C) e-commerce, where businesses sell products or services directly to individuals or end consumers.

Question 17

Which of the following is a very large,organization-wide database providing a centralized location for storing data gathered from sources both internal and external to the organization?

Accepted Answer

A data warehouse is a large, organization-wide database that stores data collected from various sources internal and external to the organization. It is designed to support strategic decision-making by analyzing large amounts of data from different sources.

Question 18

Thomas has been working for the past six months at TUV Technologies,and during that time he has compiled an impressively long list of names,addresses,phone numbers,and products purchased by customers.How should he store this information in order to access and search through it quickly and efficiently?

Accepted Answer

Storing the information in a database would be the best option, as it allows for easy and efficient searching and sorting of the data.

Question 19

Tariq works for TV Technologies as a repair technician and is very good at his job.But many of the employees work at remote locations,requiring him to travel long distances.He's discovered that many repair problems are fairly simple and could be handled by the employees themselves if they were correctly diagnosed and the appropriate instructions and advice were provided.As a result,Tariq is working with some programmers to build which of the following,which asks employees a series of questions about their problems and provides appropriate suggestions based on their responses?

Accepted Answer

An expert system is a computer system that uses artificial intelligence to provide advice or solutions for specific problems, based on a set of rules and knowledge base. Tariq's idea of building a system that asks employees a series of questions about their problems and provides appropriate suggestions based on their responses fits the description of an expert system. This would allow employees to handle simple repair problems on their own, reducing the need for Tariq to travel to remote locations. The other options (operating system, intranet, extranet) are not suitable in this context as they do not address the specific problem Tariq is trying to solve.

Question 20

Transforming data into useful information for decision makers is the vital function of which of the following?

Accepted Answer

The information technology department is primarily responsible for transforming data into useful information for decision makers. This involves collecting, storing, processing, and analyzing data to support business operations and decision-making processes.

Quiz 15: Managing Information and Technology: Finding New Ways to Learn and Link