One of the dimensions involved at the engagement stage of the planned-change process is _____ that involves not only being in tune with how clients feel but also conveying to them in a sincere and open manner that workers understand how they feel.

Question

Quizplus · Accepted Answer

Empathy involves understanding and relating to the feelings of others. It is important in the engagement stage of a planned-change process because it helps establish a connection with clients and demonstrate that their feelings are being recognized and understood. Genuineness and warmth are also important dimensions in the engagement stage, but empathy specifically addresses the need to understand and acknowledge client feelings.

One of the Dimensions Involved at the Engagement Stage of the Planned-Change