Question 1

At the engagement stage of the planned-change process, conveying _____ involves enhancing workers' positive feelings toward another person by promoting a sense of comfort and well-being in that person.

Accepted Answer

Conveying warmth involves promoting a sense of comfort and well-being in the other person. Empathy involves understanding and sharing the feelings of another person, and genuineness involves being authentic and honest in communication. While both empathy and genuineness may also be important in the engagement stage, conveying warmth is the only choice that specifically addresses promoting positive feelings in the other person.

Question 2

_____ refers to making a generalized, imprecise statement about occurrences or conditions thus giving false impressions that can lead to inaccuracies or potentially bogus assumptions.

Accepted Answer

Being vague refers to using imprecise language or making generalized statements, which can lead to misunderstandings and false assumptions. The other answer choices, such as appealing to authority, circular reasoning, and begging the question, refer to different logical fallacies.

Question 3

In the context of the planned-change process, _____ refers to the process of determining the extent to which a given intervention was effective in achieving its goals.

Accepted Answer

Evaluation refers to the specific stage of the planned-change process where the effectiveness of the intervention is assessed. Planning involves identifying the problem and selecting an appropriate intervention. Implementation involves putting the intervention into action. Assessment typically refers to gathering information about the problem or situation at the beginning of the process.

Question 4

A _____ is a practitioner who, on the behalf of a specific client, coordinates needed services provided by any number of agencies, organizations, or facilities.

Accepted Answer

A case manager is a practitioner who coordinates services for a specific client. They act as advocates to ensure their clients receive the services they need from various agencies, organizations, or facilities.

Question 5

A(n) _____ is a practitioner who identifies and convenes community members and resources to identify unmet community needs and effect changes for the better in their community.

Accepted Answer

A mobilizer is a practitioner who mobilizes and convenes community members and resources to identify unmet community needs and effect changes for the better in their community. A facilitator helps groups to have constructive conversations and make decisions, an educator provides knowledge and skills to individuals or groups, and a mediator helps to resolve conflicts between parties.

Question 6

The _____ stage of the planned-change process is the initial period when practitioners orient themselves to the problem at hand and begin to establish communication and a relationship with others also addressing the problem.

Accepted Answer

The engagement stage is the initial phase of the planned-change process where practitioners create communication and relationships with others who are addressing the same problem. It is a critical stage where the foundation for the change initiative is built. The planning stage comes after engagement, followed by assessment and evaluation.

Question 7

The process of critical thinking employs:

Accepted Answer

The Triple-A approach is a framework for critical thinking that includes analyzing arguments, assessing evidence, and articulating insights. The other options (Delphi technique, contingency planning, classical conditioning) are not directly related to critical thinking.

Question 8

In the context of the various roles of generalist practitioners, a _____ provides guidance to clients and assists them in a planned change or problem-solving process.

Accepted Answer

A counselor provides guidance and assistance to clients in a planned change or problem-solving process, often utilizing therapeutic interventions and techniques. Brokers assist clients in accessing resources and services, mediators work to facilitate communication and resolution between conflicting parties, and case managers coordinate and manage services for clients. While these roles may intersect, the primary focus of a counselor is on the client's emotional and psychological well-being.

Question 9

All of the following are aspects of professionalism except:

Accepted Answer

Focusing solely on personal and professional growth rather than on clients goes against the core principles of professionalism, which involve prioritizing the needs and goals of clients above one's own interests.

Therefore, the correct answer is:

Answer: A

Question 10

_____ means that workers continue to be themselves while working to accomplish goals in their professional role.

Accepted Answer

Genuineness means being ourselves and not trying to put on a false persona or mask while working. Empathy is the ability to understand and share the feelings of others, and warmth is the emotion of friendliness and kindness. While both empathy and warmth are important in the workplace, they are not the best options for the definition given in the question.

Question 11

_____ involves how lines of authority and communication operate within an agency, how the administration runs that agency, and what the agency environment is like.

Accepted Answer

Organizational structure refers to the hierarchy of authority and communication within an agency or organization. It includes aspects such as the roles and responsibilities of different positions, the flow of communication and decision-making, and the overall environment and culture of the agency.

Question 12

During which of the following is true of the important aspects of the planning stage in the planned-change process?

Accepted Answer

It is important for a social worker to work collaboratively with the client to create the treatment plan, rather than dictating what should be done. This empowers the client and promotes their ownership and investment in the change process.

B, C, and D are incorrect because they do not accurately reflect important aspects of the planning stage in the planned-change process. Prioritizing problems and identifying alternative interventions are important parts of the planning process. Additionally, helping the client weigh the pros and cons of different interventions can be helpful for informed decision-making.

Question 13

Fallacies that can trick people into false beliefs include all of the following except:

Accepted Answer

Relying on evidence-based practice is not a fallacy that can trick people into false beliefs. In fact, evidence-based practice refers to an approach that relies on scientific research and empirical evidence to guide decision-making, and is considered a reliable and valid method for avoiding fallacious reasoning. The other three choices (A, B, and C) do describe fallacies that can deceive people into accepting incorrect beliefs.

Question 14

_____ refers to discrimination based on preconceived notions about older people, regardless of their individual qualities and capabilities.

Accepted Answer

Ageism refers to discrimination based on age, particularly against older people. Preconceived notions about older people can lead to ageism, which can manifest in various forms of discrimination and marginalization. Elder neglect and abuse are specific forms of mistreatment towards older people, while sexism refers to discrimination based on gender.

Question 15

One of the dimensions involved at the engagement stage of the planned-change process is _____ that involves not only being in tune with how clients feel but also conveying to them in a sincere and open manner that workers understand how they feel.

Accepted Answer

Empathy involves understanding and relating to the feelings of others. It is important in the engagement stage of a planned-change process because it helps establish a connection with clients and demonstrate that their feelings are being recognized and understood. Genuineness and warmth are also important dimensions in the engagement stage, but empathy specifically addresses the need to understand and acknowledge client feelings.

Question 16

The _____ stage of the planned-change process involves the investigation and determination of variables affecting an identified problem or issue as viewed from micro, mezzo, or macro perspectives.

Accepted Answer

The assessment stage involves conducting a comprehensive analysis of the problem or issue, including the identification of factors that contribute to it. This analysis can be conducted from various perspectives, such as micro, mezzo, or macro level, depending on the nature of the problem.

Question 17

The role of a(n) _____ is to resolve arguments or disagreements among individual, family, group, organizational, or community systems in conflict.

Accepted Answer

A mediator is specifically trained to facilitate communication and negotiation between parties in conflict in order to come to a resolution or agreement. A facilitator, advocate, or educator may be involved in conflict resolution, but their roles and responsibilities differ from that of a mediator.

Question 18

A practitioner who speaks out on behalf of clients to promote fair and equitable treatment or gain needed resources is known as a(n) _____.

Accepted Answer

An advocate is a practitioner who represents or speaks out on behalf of clients to promote fair and equitable treatment or gain needed resources. Educators provide information on a topic, while facilitators guide discussions. Mediators help parties find resolution through negotiation and compromise.

Question 19

The term _____ is defined as the application of an eclectic knowledge base, professional values, and a wide range of skills to target individual, family, group, organizational, or community systems for change.

Accepted Answer

The term described is generalist practice, which is the foundation of social work methodology that emphasizes a wide range of skills and knowledge base utilized to target individuals, families, groups, organizations, and communities for intervention and change. Cognitive research is a specific method of research, social reengineering is not a recognized term in social work, and strategic management is a business term that does not directly relate to social work practice.

Question 20

A practitioner who guides a group experience is known as a(n) _____.

Accepted Answer

A facilitator is someone who guides a group experience, helping to ensure that all participants have the opportunity to share their thoughts and ideas. They may use various tools and techniques to encourage discussion and collaboration among group members. Educators may also guide group experiences, but their focus is typically on transferring knowledge or teaching specific skills. Advocates work to promote a particular cause or point of view, while managers are responsible for overseeing organizational processes and resources.

Quiz 4: The Process of Generalist Practice