The emergency room clerk who keeps a bleeding patient waiting while filling out lots of paperwork is a classic example of:
A) bureaucratic ritualism.
B) bureaucratic alienation.
C) bureaucratic innovation.
D) bureaucratic inertia.

Question

Quizplus · Accepted Answer

Bureaucratic ritualism refers to a situation where rules and regulations are rigidly adhered to, even if doing so may not be in the best interest of the organization or its clients. In the given scenario, the emergency room clerk is prioritizing paperwork over attending to the bleeding patient, which is an example of bureaucratic ritualism.

The Emergency Room Clerk Who Keeps a Bleeding Patient Waiting