The WestSide Super Store received an excessive number of customer complaints.To which phase of the systems approach to training would this information be particularly important?
A)needs assessment
B)training design
C)training delivery
D)evaluation

Question

Quizplus · Accepted Answer

In the needs assessment phase, the organization identifies the performance problem, which in this case is the excessive number of customer complaints. Therefore, this information is particularly important in the needs assessment phase.

The WestSide Super Store Received an Excessive Number of Customer