The manager of Southside Dairy Queen received an excessive number of customer complaints about the slow service of a few of their Drive Thru Counter Crew.How might the manager gather a more complete picture of the potential training needs?
A)conduct organization,task,and job analyses
B)conduct a needs analysis by meeting with all of the counter crew employees
C)design and evaluate a customer service training program
D)establish customer service training objectives

Question

Quizplus · Accepted Answer

Conducting organization, task, and job analyses will help the manager understand the specific areas where training is needed by examining the overall organizational goals, the specific tasks involved in the job, and the skills required to perform those tasks effectively.

The Manager of Southside Dairy Queen Received an Excessive Number