The manager of Southside Dairy Queen discovered that the ongoing customer complaints he had been receiving were all concerning a few of the Drive Thru Counter Crew.What levels of training analysis would be most helpful to the manager?
A)organization and task analyses
B)organization and person analyses
C)task and person analyses
D)organization and job analyses

Question

Quizplus · Accepted Answer

Task analysis would help identify the specific tasks that the Drive Thru Counter Crew are struggling with, while person analysis would help determine if the individuals themselves are in need of additional training or coaching. Organization analysis and job analysis may not be as relevant in this specific situation.

The Manager of Southside Dairy Queen Discovered That the Ongoing