Scenario 8.1: SaFE
The Safety For Everyone (SaFE)program at Canadian Rails (CR)encourages peer-on-peer safety."SaFE observers" provide positive and constructive feedback to peers during a shift.At-risk behaviours are discussed in confidence and corrected on the spot.General observations are noted by the SaFE observer and shared with supervisors for future analysis.Several weeks ago CR experienced a train crash in which several employees were injured.Many employees are emotional and shocked that this occurred as CR has extensive health and safety policies and practices to ensure public safety of which SaFE is only one of many health and safety initiatives.There had also been a high number of injuries by employees working in the Canadian Rails shipyards.
-Please refer to Scenario 8.1.What type of training would you provide for a new employee who will be participating in this SaFE program? New employees need to have the skills to communicate effective feedback to their peers.
A)a communication training manual detailing effective communication techniques
B)role play training on how to give and receive feedback
C)off-the-job specialized training
D)a case study and discussion on effective two-way communication

Question

Quizplus · Accepted Answer

Role play training would be the best choice as it allows the new employee to practice giving and receiving feedback in a safe and controlled environment. This type of training can help the new employee develop skills for effective communication and constructive feedback. A communication training manual or off-the-job specialized training may not be as effective as hands-on role play training. A case study and discussion on effective two-way communication could be a useful supplement to the role play training, but it would not be the most comprehensive training method on its own.

Scenario 8.1: SaFE The Safety for Everyone (SaFE)program at Canadian Rails (CR)encourages Peer-On-Peer