Measures that define quality and efficiency criteria are called ________.
A) controls and levers
B) commands and controls
C) standards and metrics
D) feedback mechanisms

Question

Quizplus · Accepted Answer

Standards and metrics are commonly used to measure the quality and efficiency of processes or systems in order to evaluate performance and identify areas for improvement. Controls and levers may also be used to manage performance, but these terms are not specific to defining quality and efficiency criteria. Commands and controls refer more to the actions taken to implement the measures, rather than the measures themselves. Feedback mechanisms are important for monitoring performance and providing information for improvement, but they are not measures in and of themselves.

Measures That Define Quality and Efficiency Criteria Are Called ________