Vito believes his pizzeria can gain competitive advantage by offering the fastest delivery in town.After researching delivery-time benchmarks,he has asked his drivers to track the amount of time between receiving an order and delivering it for the next month.What step of the control process is Vito currently implementing?

Question

Quizplus · Accepted Answer

Vito is measuring performance by tracking the amount of time between receiving an order and delivering it. This is the second step of the control process, where actual performance is measured against the established standards and metrics (which Vito has already created by researching delivery-time benchmarks). The next steps would be comparing performance to standards and taking corrective action if necessary.

Vito Believes His Pizzeria Can Gain Competitive Advantage by Offering