Why is Business Process Reengineering considered to be the opposite of Total Quality Management?
A) TQM requires a major overhaul of an entire operation, while BPR takes an incremental approach to change.
B) BPR requires a major overhaul of an entire operation, while TQM takes an incremental approach to change.
C) BPR is a customer-based approach, while TQM does not have a customer focus.
D) TQM is a customer-based approach, while BPR does not have a customer focus.

Question

Quizplus · Accepted Answer

Business Process Reengineering (BPR) is focused on radical redesign and restructuring of an organization's processes to improve efficiency and effectiveness. It involves a major overhaul of an entire operation. On the other hand, Total Quality Management (TQM) is an incremental approach to change, focused on improving quality and customer satisfaction through continuous improvement of processes. This makes BPR the opposite of TQM, as one calls for a major overhaul of the entire operation while the other takes an incremental approach to change.

Why Is Business Process Reengineering Considered to Be the Opposite