__________ is a lack of emotional involvement in the job and usually results in a failure to Treat customers with care and concern.
A) Apathy
B) Coldness
C) Robotism
D) Sympathy

Question

Quizplus · Accepted Answer

Apathy is a lack of emotional involvement, which can cause employees to be indifferent towards customers and not show care or concern. Coldness and robotism can also be indicative of a lack of emotional involvement, but apathy specifically refers to a lack of interest or concern. Sympathy, on the other hand, involves feeling emotions, which is the opposite of apathy.

__________ Is a Lack of Emotional Involvement in the Job