Statistics show that hostile customers,through word of mouth,can __________ a Company's business by 2%.
A) increase
B) reduce
C) extend
D) encourage

Question

Quizplus · Accepted Answer

Hostile customers can negatively impact a company's business by 2% through negative word-of-mouth, which can discourage potential customers and drive away existing ones. Therefore, the best choice is reduce (option B). The other options, increase, extend, and encourage, do not accurately reflect the negative impact that hostile customers can have on a company's business.

Statistics Show That Hostile Customers,through Word of Mouth,can __________ a Company's